We recently changed the Softly Lid. The decision was made to change the bottle dueto economies of scale and the cost to re-order the older style pour- bottles. We decided to opt for the current bottle and therefore leave the retail price the same rather than adding a significant price increase to cover the new cost of the specialty pour bottle product. As an Australian based manufacturer these decisions have to be made from time to time to remain competitive in the market place and, as this is the same bottle we use across the Huggie and Martha Gardener Wool Mix ranges, we are confident in its performance. Though we understand, it is a little different to what you have been used to with the traditional Softly bottle.

Yes, these products have a 2 year shelf life. Please dispose of the products once expired.

Yes, all our fabric softeners are made with biodegradable active ingredients.

No, the Lux Flakes product is a pure soap which makes froth/bubbles which is not suitable for front loader washing machines.

Yes, all our fabric softeners are safe for septic systems.

Yes, all our liquid washing detergents are biodegradable.

Yes, all our liquid washing detergents are safe for septic systems.

No, the washing water is what is known as black water and will damage the plants/lawns.

Yes, but it must be alternated and used every other day (grey water today tap water tomorrow).